Refund and cancellation policy

Before you pay

You can cancel a hold before you pay. The time is released and you are not charged. An open checkout is closed. A hold lasts 30 minutes.

After you pay

These rules apply to a lesson you have paid for. The cut is 24 hours of real time before the lesson starts, not a calendar day. Lessons are shown in Europe/Warsaw. A daylight-saving change does not shorten those 24 hours. A cancellation made exactly 24 hours before the start is a full refund.

• You cancel

  24 hours or more before the lesson starts, including a cancellation made exactly 24 hours before the start

  Full refund of the amount you paid

• You cancel

  Less than 24 hours before the lesson starts

  No refund, subject to your statutory right of withdrawal (see the Terms)

• The tutor cancels, or does not attend

  Any time

  Full refund of the amount you paid

How a refund is paid

A full refund is the whole amount you paid. Spark Cart issues it, and Stripe sends it to the original payment method.

Spark Cart does not refund a cancellation you make less than 24 hours before the start. If the tutor cancels, or does not attend, you receive a full refund. We send a refund within 14 days; how long it then takes to appear depends on Stripe and your bank.

This rule does not affect your statutory right to withdraw from a lesson contract within 14 days of the day your booking is confirmed and paid, described in the Terms, section "Right of withdrawal". If you withdraw within that period, you get a refund in line with that section, including where the lesson is less than 24 hours away.

While Stripe is in test mode, the site shows a banner that says “Test mode, no real payments”. A payment in that mode is not a real charge.

Write to info@spark-cart.com if a refund does not match this policy.

Terms of Service

Withdrawal right

Your statutory right of withdrawal is described in the Terms, section 'Right of withdrawal'.